Terms and Conditions – A.P.C. Loyalty Program

The A.P.C. loyalty program (hereafter the "A.P.C. Loyalty Program". or the "Program") is a program set up and managed by the ATELIER DE PRODUCTION ET DE CREATION "A.P.C.", a simplified joint stock company registered in the Paris Trade and Companies Register under number 334 140 167 with headquarters at 39 RUE MADAME 75006 PARIS (hereafter  "A.P.C."). This program allows those who have joined up (hereafter the "Members") to collect loyalty program points in order to enjoy various benefits. 

1 – Purpose

These terms and conditions set out the requirements for joining the A.P.C. Loyalty Program, which allows Members to (i) collect loyalty program points depending on the amount they spend in A.P.C. stores and/or on the website < www.apc.fr > (hereafter the "Website") and (ii) use the points accrued to obtain certain benefits. 

The A.P.C. Loyalty Program is valid at all standalone A.P.C. stores (exclusive of resellers and A.P.C. concessions within other stores, like department stores, for example) based in France, as well as on the Website. 

2 – Joining the A.P.C. Loyalty Program

2.1. Conditions of Eligibility 

The A.P.C. loyalty program is restricted to customers with a postal address in mainland France, who are aged 18 or over and have a customer account with A.P.C. (opened in store or via the Website). 

Joining the A.P.C. Loyalty Program is free of charge. 

2.2. Terms of Membership

It is possible to join the A.P.C. Loyalty Program in store or via the Website. Anyone can join the A.P.C. Loyalty Program by simply asking at an A.P.C. store or by selecting the relevant option on the Website under the section marked "My Account". 

On joining the A.P.C. Loyalty Program, Members will receive a confirmation email containing their loyalty program number.

2.3. Linking a Loyalty Program Number with a Customer Account

The loyalty program is in principle linked to the customer account created on the Website (hereafter "online customer account") or in store (hereafter "in-store customer account") that the Member used to join up. 

However, a Member with both an online customer account and an in-store customer account may at any time decide to link their loyalty program number to the account with which this number has not yet been linked. In this case, purchases made by logging into one of their accounts will automatically be counted in the calculation of their loyalty program points under this loyalty program number. 

If, on the other hand, any Member with an online customer account and an in-store customer account does not link their loyalty program number to both of their accounts, purchases made under the customer account to which the loyalty program number has not been linked will not be taken into account in the calculation of loyalty program points.

A Member can go about connecting their loyalty program number to their customer account simply by asking at A.P.C. stores or filling in the dedicated form fields on the Website.

3 – Receiving Loyalty Program Points

Members can collect points:

  • when they make purchases on the Website, as long as they have linked their online customer account with their loyalty program number;

  • when they make purchases at A.P.C. stores, as long as when they come to pay, they provide the information needed to identify their customer account and have linked it with their loyalty program number. 

Purchases not assigned to a loyalty program number when making payment in store or validating an order on the Website cannot be taken into account retroactively under the A.P.C. Loyalty Program. 

Every purchase made at an A.P.C. store or via the Website generates deferred loyalty program points under the loyalty program number specified when paying in store or when placing an order via the Website on the following basis: 1 euro spent = 1 point. Loyalty program points are calculated per whole euro spent (so €1.98 = 1 point, for example).

Loyalty program points are calculated according to the prices of the items purchased, inclusive of all taxes. Members can also collect loyalty points when purchasing discounted or sale items. The amount taken into account is the one actually paid, which is the sale price following application of the discount. However, only the price of the goods is taken into account; service charges (delivery costs, alterations, dry cleaning, etc.) are not taken into account.

The crediting of points to the Member's loyalty program account is delayed until the corresponding purchase has become final. 

For purchases made via the Website, points are credited when the withdrawal or exchange period has expired, either:

  • within a maximum period of 21 days from shipment of the order if the Member does not exercise their right of withdrawal and does not request an exchange under the conditions provided for in the Terms of Sale. 

  • within a maximum period of 75 days from shipment of the order in the event of an exchange and / or exercise of the right of withdrawal. 

In the case of a shopper exercising their right of withdrawal, points corresponding to the purchase will not be credited to the Member’s account.

For purchases made in store, points will be credited within 24 hours. The Member has the option to return an item to store within 15 days of purchase and exchange it for a credit note of value equal to the price of the returned item. In this case, points earned in relation to the returned item will be deducted from the Member's loyalty program account. Points will only be re-credited to the loyalty program account when the Member uses the credit note they received and according to the same rules (within 24 hours specifically).  

Loyalty program points are valid for 12 months from the Member’s purchase that generated them. So, for example, if a Member makes a purchase at 1.43 pm on 15 January, the loyalty program points generated by this purchase will expire at the same time on 15 January the following year. 

The Member can check their points balance:

  • in the "Loyalty Program" tab when logging into their account on the Website if their loyalty program number has been linked with their online customer account;

  • if they ask when paying in store. 

4. Benefits

A Member is eligible to enjoy different benefits depending on how many points they have accrued. 

All of the benefits are reserved for the Member. To enjoy them, the Member must at all times be able to provide their loyalty program number and proof of identity. 

4.1. 400 points threshold

On reaching 400 points, Members can access loyalty program benefits. The Member will continue to enjoy these benefits as long as they fulfil the condition of having accrued at least 400 points in the past 12 months. For example, a Member who accrues 200 points on 15 January, then 200 points on 15 April will be able to access loyalty program benefits on the date that they reached the threshold of 400 points. 

  • If they do not accrue any other points thereafter, and to the extent that points are valid for 12 months in accordance with article 3, they will continue to enjoy loyalty program benefits until 15 January the following year. On this date, their first 200 points will expire and they will only have the 200 points accrued in April left. 

  • On the contrary, if they accrued 200 new points in December, they would be able to enjoy loyalty program benefits until 15 April the following year. 

Accrued points spent as part of the loyalty program denim offer in accordance with article 4.2. continue to be taken into account for the calculation of points, in the interests of enjoying loyalty program benefits for 12 months from the date of the purchase that generated them. For example, a Member who accrues 400 points on 15 January, then 400 new points on 15 April will be able to access the loyalty program denim offer on 15 April, when they reached the threshold of 800 points. These points are then automatically deducted from the points balance on that date in accordance with article 4.2. However, they will continue to be taken into account for loyalty program benefits and the Member will continue to enjoy these benefits until 15 April the following year, at which point the last 400 points will expire. 

4.2. Loyalty Program Benefits

In terms of loyalty program benefits, Members can access various free services.

Loyalty program benefits include the following:

  • basic alterations free of charge on items purchased in store:

    • Tightening up or replacement of a button;

    • Simple hem, machine-stitched hem or turn ups;

    • Hand-stitched hem, skirt hem or bathing hem;

    • Shortened shirt hem;

    • Shortened shirt or jacket sleeve;

    • Shortened leg or tightened jeans leg;

    • Trouser waist, seat or pocket alteration;

    • Jacket hem alteration;

    • Open buttonhole jacket sleeve alteration (standard);

    • Jacket sleeve alteration (from the top).

  • free fabric tote bag when paying for goods in store and with every order placed via the Website (excluding Loyalty Orders as defined below and when items ordered on the Website come from store stock) while stocks last;

  • they enjoy access to loyalty program sales at stores and on the Website, during which discounts will be offered;

  • they enjoy free delivery within mainland France and Monaco on orders placed via the Website. 

The loyalty program benefits set out above do not involve any deduction of points from the Member’s loyalty program account. 

4.3. 800 points threshold

When they reach 800 points, Members can access the loyalty program denim offer, which allows them to receive a free pair of jeans from a selection. Access to the loyalty program denim offer involves the automatic deduction of 800 accrued points. 

The loyalty program denim offer can be used for 12 months from the date on which the 800 points threshold was reached, regardless of changes in the Member’s points balance during these 12 months.  

The same Member cannot receive more than [7] pairs of jeans over the same 12-month period as part of the loyalty program denim offer, no matter how many points have been accrued over these 12 months. 

The loyalty program denim offer is valid: 

  • at A.P.C. Stores when members provide their loyalty program number and present a valid ID card; 

  • on the Website by logging into the customer account linked with their loyalty program number via the "Loyalty" page. The Member can then place an order for their free pair of jeans (hereafter, "Loyalty Program Order"). Loyalty Program Orders always enjoy free delivery within mainland France with the exception of UPS delivery, which is not available for this type of order. Loyalty Program Orders are always dedicated orders; when Members want to purchase items via the Website in addition to their Loyalty Program Order, they will receive two parcels with free delivery on their Loyalty Program Order only. 

Jeans received as part of the loyalty program denim offer can be exchanged, but once only. Jeans can only be exchanged for jeans of the same style in a different size. The Member will have to follow the usual process for an exchange [insert link to the EXCHANGES section in the T&Cs ]. For this reason, jeans ordered through the Website cannot be exchanged in store and conversely, jeans acquired in store cannot be exchanged online via the Website. 

Jeans in the denim offer may never be returned for payment of their equivalent in cash, or so that points used can be recredited to the Member's loyalty program account. 

5 – A.P.C. Loyalty Program Conditions of Use

Loyalty program accounts are nominative and personal. A customer (same name, same address) can only register with the A.P.C. Loyalty Program once; multiple accounts are forbidden. Furthermore, an email address or phone number can only be linked with one loyalty program account. 

The A.P.C. loyalty program is reserved for individuals and their own, non-professional use.

The Member cannot assign or transfer, in any way whatsoever, all or part of their rights and/or obligations under the A.P.C. Loyalty Program, without the prior written consent of A.P.C. Loyalty program points are attached to the Member themselves and are therefore neither assignable nor transferable. 

6- Personal Data

In joining the A.P.C. Loyalty Program, A.P.C., as data controller, collects and processes some of the Member's personal data. To join the Program, you must provide your title, surname, forename, email address and postal address. 

The data collected is required for membership of the Program and the fulfilment of the loyalty program contract between A.P.C. and the Member. The Member’s personal data is kept for this purpose for the duration of their membership of the A.P.C. Loyalty Program, then for a period of five years, corresponding to the duration of the applicable legal directive. 

Data collected within the framework of the A.P.C. Loyalty Program (information relating to purchases and use of the loyalty program) is also processed by A.P.C. for statistical purposes in order to pursue its legitimate interests and are kept for this purpose for three years before being anonymised. 

Within A.P.C., the data collected is only communicated or made accessible to persons to whom it is necessary to communicate it for the purposes of signing customers up and managing the A.P.C. Loyalty Program. This personal data is also shared with A.P.C.’s external providers responsible for advertising and communications.

When joining the A.P.C. Loyalty Program, data from the customer’s online or store account, depending on the channel through which the customer wants to join the Loyalty Program, are automatically linked to the loyalty program. The Member is invited to review it and add in any necessary data not yet provided, but required to open their loyalty program account. 

Membership of the A.P.C. Loyalty Program can only be considered if the required data is accurate, complete and usable. Mandatory details are identified by an asterisk on the relevant forms. 

The Member can provide their telephone number when joining the A.P.C. Loyalty Program. In accordance with the applicable laws, they can, if they wish, register free of charge at any time to join the telemarketing opt-out list. 

The Member is responsible for the accuracy of the information they hand over for the purposes of creating their customer account and joining the A.P.C. Loyalty Program.

It is the responsibility of the Member to keep their information up to date and they can amend it in store or via the Website. A.P.C. can in no way be held responsible if a Member does not receive communications, invitations, offers or products related to the A.P.C. Loyalty Program due to inaccurate or outdated information. 

In accordance with applicable regulations, the Member has a right of access, rectification, erasure, limitation and opposition concerning the processing of their personal data, as well as a right to define guidelines relating to the fate of their data after their death and a right to data portability in relation to their personal data.

For further information about how you can exercise your rights and the way in which personal data is processed by A.P.C., please consult our Privacy Policy. 

7- Duration and Termination 

The A.P.C. Loyalty Program will run for an indefinite term. 

7.1. Termination at Member’s Initiative

Members can terminate their membership at any time by emailing their termination request, accompanied by a copy of their ID, to info@apc.fr.

Terminating their membership of the A.P.C. loyalty program involves the permanent loss of any points accrued. 

7.2. Modification and Ending of the A.P.C. Loyalty Program at A.P.C.’s Initiative.

A.P.C. reserves the right to adapt the Loyalty Program, as well as its conditions, notifying Members using the means it deems most appropriate. The latest version of the terms and conditions applicable to the A.P.C. Loyalty Program are available on the Website. A.P.C. therefore invites Members to consult the Website regularly. 

A.P.C. reserves the right to suspend or put an end to the Program, subject to having informed Members beforehand within reasonable time. In the event that the A.P.C. Loyalty Program is stopped, Members having acquired benefits (access to loyalty program benefits and the loyalty program denim offer) will continue to enjoy these benefits for the remaining time, in accordance with section 4 above.

No modification, suspension or cancellation of the A.P.C. Loyalty Program will give rise to compensation for Members.

7.3. Suspension or Deactivation of a Loyalty Program Number at A.P.C.’s Initiative.

A.P.C. reserves the right to suspend or deactivate a Member’s loyalty program number, which will result in the cancellation of any points obtained, without the Member being able to claim any compensation:

  • In the event of actions likely to disrupt the normal functioning of the A.P.C. Loyalty Program and particularly in the case of fraud, attempted fraud, or in the event of misuse or attempted misuse of the advantages offered as part of the Loyalty Program;

  • More broadly, in the event of non-compliance with these general conditions.

In the complete absence of activity for 36 consecutive months on one or both of the Member’s accounts to which their loyalty program number is linked and if the Member makes no purchases using their loyalty program number during this time, their membership of the A.P.C. Loyalty Program will be automatically terminated and their loyalty program number deactivated.  

A.P.C. will suspend or deactivate the loyalty account after notifying the Member by sending an email to the address provided when they joined up to the Program. 

8- Responsibility

A.P.C. will make every effort to ensure the successful functioning of the Loyalty Program. However, A.P.C. cannot be held responsible for any direct or indirect consequences of any possible failure or anomaly of the Program. 

9 – Information and Complaints

For any information, complaints or questions about the A.P.C. Loyalty Program, Members are invited to contact A.P.C. by sending an email to: info@apc.fr.

10 – Mediation

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, A.P.C. abides by the Centre de Médiation Medicys, whose contact details are: 73 Boulevard de Clichy, 75009 Paris - https://conso.medicys.fr/.

The Member can use the Medicys mediation service free of charge for any unresolved dispute related to enrolment for and operation of the A.P.C. Loyalty Program. In accordance with article L 612-2 of the French Consumer Code, the Member must first make their complaint known to A.P.C. customer services. 

In accordance with article 14 of the Regulation (EU) n°524/2013, the European Commission has set up an Online Dispute Resolution platform to allow for the out-of-court online settlement of disputes between consumers and professionals in the European Union. This platform can be accessed via the following link: https://webgate.ec.europa.eu/odr/.

11 - Applicable Law 

These general conditions are governed by French law.

 

Last update: 16 September 2021

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